Customer Service
Contact
Email:sales@endurancestore.com.au
Phone:1800 352 330
Free call (9.00am – 5.00pm AEST, Monday to Friday)
Mail:Customer Service,
The Endurance Store,
PO Box 1382,
Manly, NSW 1655,
Australia
Delivery & Shipping
In most cases, orders for products that are in stock will be shipped the same day you place your order.
Delivery: National (orders within Australia):
Please allow 1-5 working days for standard delivery.
Australian holidays are not included as working days.
If we are temporarily out of stock of an item we will notify you immediately and give you as much information regarding delivery dates as we can.
Delivery: International (including New Zealand):
We are pleased to offer our online shopping services to customers internationally:
Shipping:
Our preferred carrier (Australia Post) offers air and surface shipping for international orders.
Customs Duties and Taxes: International orders can be subject to duties and taxes. Such duties and taxes will be billed to you separately by customs or the postal services.
To place an order from outside Australia:
Online: simply choose your country on the checkout page to calculate shipping costs and then enter your shipping address.
Email:sales@endurancestore.com.au
Mail:Customer Service,
The Endurance Store,
PO Box 1382,
Manly, NSW 1655,
Australia
Where’s My Order
If you are concerned about the progress of an order and wish an update, please e-mail sales@endurancestore.com.au with your order number and we will get back to you as soon as we can with details.
Alternatively you can call the Endurance Store direct on 1800 352 330 Freecall (9.00am – 5.00pm AEST, Monday to Friday)
Currency, Taxes and the GST (goods and services tax)
National (orders within Australia):
All prices are in AUD and GST inclusive at the rate of 10% and do not incur any additional charges to the listed price.
International (including New Zealand):
All purchases are in AUD and exempt and any duties and taxes on your orders, if imposed, are due at time of delivery in country. Please consult your local customs office for more details about country specific duties and taxes.
Returns policy
Every item you purchase from the Endurance Store is 100% satisfaction guaranteed. Should you have a problem with your purchase you may return it via mail for refund, replacement or exchange within 30 days of your receipt of goods.
To help make this process easier please download and print a copy of our returns form. Please include with this a copy of your invoice or order receipt.
If unable to print this form please include the following information with your return and proof of purchase:
Name
Address
Phone number
Email address
Reason for the return
Purchase price of the item(s)
Please specify whether you would like an exchange, replacement or refund
Please return your package to:
Mail:Customer Service,
The Endurance Store,
PO Box 1382,
Manly, NSW 1655,
Australia
If you have any questions please…
Email:sales@endurancestore.com.au
Phone:1800 352 330
Free call (9.00am – 5.00pm AEST, Monday to Friday)
Security
At the Endurance Store we understand your concerns about online security. That’s one of the reasons we maintain rigorous standards to ensure your personal information is safe when you shop with us.
We use encryption technology to ensure the secure transmission of any personal information you provide while using www.endurancestore.com.au All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you’re sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from “http” to “https” when you are transmitting information protected by SSL encryption. The “s” in “https” stands for “secure.”
We guarantee that every transaction you make at will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of your authorized transactions at www.endurancestore.com.au
To benefit from this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
Privacy Policy
At the Endurance Store we will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. We are fully committed to protecting your privacy.
Personal information provided will only be used to process your order and to notify you of upcoming events, changes to the website or special promotions. Information collected is protected on a secure server. We do not sell or rent the information you provide to us online to third parties.
Any information or marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future mailings.
If our information practices change in the future, we will let you know by posting the policy changes on our web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed. You will have the opportunity at that time to opt out of any new use of your information.
